Cancelling auto renewal : PlayStationPlus

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I redeemed a present card that I located for a year and it automatically turned on auto renewal. When I try to take away my card so it does not auto renewal. It says enter password. This password is diverse from my account password and but I never recall ever generating one more password. I attempted reaching out to help and get “we can not procedure your request proper now.” Any concepts? I can not access my card information by means of my playstation or on the internet mainly because it asks me for this password in which I never ever even produced.

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