Report: Nintendo will repair Joy-Con drift for totally free, present refunds

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Nintendo’s policy toward consumer reports of “Joy-Con drift” is to present a totally free repair, according to an internal memo obtained and reported by Vice.

The memo, which Vice mentioned it had noticed, says prospects are not needed to present proof of buy and assistance representatives do not have to verify if the solution is beneath warranty. Shoppers may well also request a refund if they paid to repair their controllers, as well. “Confirm the prior repair and then situation a refund,” says the memo, according to Vice.

Officially, Nintendo responded to Vice with the similar boilerplate reply it has provided given that the Joy-Con controversy bubbled up, with news of the Nintendo Switch Lite and its permanently attached analog sticks, and then boiled more than final week with a report in Kotaku. Joy-Con drift is when a game records movement on a single of the controllers’ analog sticks even if they’re sitting stationary. Nintendo lately mentioned it was “aware of current reports that some Joy-Con controllers are not responding appropriately.”

The dilemma is widespread adequate to have a class-action lawsuit filed against Nintendo of America on behalf of thousands of buyers. The law firm Chimicles Schwartz Kriner &amp Donaldson-Smith filed the complaint on Friday and says that additional than five,500 Joy-Con customers reached out for the duration of its investigation of the matter.

In the memo Vice saw, consumer assistance reps are also told how to stroll callers by way of troubleshooting measures. But the bottom line is that no-charge repairs, or refunds for previous repairs that didn’t function, are on the table.

As for the Nintendo Switch Lite, consumer assistance reps are instructed to inform callers “We anticipate our hardware to execute as created,” and not to comment on news of the class action lawsuit.

Polygon has reached out to Nintendo of America once more for further comment and if any answer is provided precise to the Joy-Con situation or the lawsuit, this post will be updated.

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