Nintendo has reportedly told its consumer service representatives to repair Joy-Con controllers for no cost following the current ‘Joy-Con Drift’ controversy.
According to internal documentation observed by Vice, the console-maker will no longer charge Switch owners in search of Joy-Con repairs, and will even refund these who’ve currently paid for the service.
What is much more, due to the fact the concern, which final results in the detachable controllers detecting joystick movement when left untouched, seems to be so widespread, the enterprise will apparently no longer demand proof of obtain to authorize repairs.
“Buyers will no longer be requested to give proof of obtain for Joy-Con repairs,” reads the document. “Moreover it is not important to confirm warranty status. If a consumer requests a refund for a previously paid Joy-Con repair […] confirm the prior repair and then concern a refund.”
Kotaku 1st shed light on the difficulty earlier this month, and claimed about a quarter of its Switch-owning staffers had currently encountered drifting. Switch owners on social media web pages like Reddit and Twitter backed up these claims, with some explaining the concern arose within a matter of months.
The predicament has even led a single US-primarily based legal firm to file a class action lawsuit against Nintendo for promoting defective controllers. The lawsuit is getting propped up by the claims of a Switch owner in California, who has apparently encountered drifting 3 occasions.